Shipping Policy
Shipment processing time:
All orders are processed within 1 to 10 business days.
Shipping Policy: 100 % orders are shipped within 3 business days. Orders placed over weekends are dispatched on Monday or next 2 days. We will let you know if any delays in shipping through SMS or Email.
Shipping rates and delivery estimates:
Shipping Rates and Estimated delivery time will be varied with Shipping agents.
At “karasalon.in”, a property of KAVITA KOLHE SALON ACADEMY LLP (Incorporated pursuant to section 12(1) of the Limited Liability Partnership Act,2008.) 174/1/5, Postal Colony, Datt Mandir Road, Wakad, Pune-411057. , it is our constant endeavor to provide our customers with the best of the products at the best prices. Unfortunately, due to reasons of personal hygiene. health, safety and fair use we cannot accept returns once purchase.
We deliver products only in India.
Damaged products
In the unlikely event that any product you received from us is damaged:
- Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with
- If after you open the packaging, you discover that the item is damaged, you can return the product to us for a refund. Please contact our customer service at “karasalonpune@gmail.com” or “WhatsApp 9511759858” for initiating the return and send us the images of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
- Please note that we cannot promise a replacement for all products as it will depend on the availability of the replacement product. In such cases, we will offer only a refund.
- Refunds are offered in form of a credit note which can be availed on any further purchase on “karasalon.in” or Bank Transfers.
Order Cancellations
If you would like to cancel an order, you can cancel it through “my-account/orders” section. If you cancel the order before the product has been shipped, you will receive a complete refund. If you cancel the order after the product has been shipped, refund will be paid within 7-10 days with deducting of shipping and handling charges.
Please note we ship usually within 24hrs to 48hrs of order placement.
Returns Procedure for Damaged products
Please contact our customer service at “karasalonpune@gmail.com” to initiate a return. Our team will note down your request and issue a return reference ID & advise on the return shipping address.
You will have to self ship the return to our warehouse. A flat shipping fee of Rs. 100 will be added to the returns credit.
Once you have contacted our customer service and obtained a return reference ID, place the products to be returned in a secure, solid package and seal the box securely. Please take care to prevent any loss or damage during transit. Inscribe the return reference ID and return address on the package and ship to the return shipping address as advised by our customer service team.
Refund Procedure
On successful receipt and processing of the return, a credit redeemable voucher for the value of the returned item and Rs.100 shipping reimbursement (if the return is self shipped) or if you are a registered member on “karasalon.in” portal than equivalent reward points will be issued to you. You will be able to use this credit for any subsequent purchases at “karasalon.in” website. In case the return is not a valid one as per the conditions outlined above, it will be reshipped back to you upon payment of an additional shipping fee.
The Refund process will take from 2 to 3 weeks based on your location. Once the item has been received by us, we will process it within 24 to 48hrs to ensure you receive your refund as quickly as passible “Please use a reliable courier service and retain the shipment receipt until we acknowledge the receipt of the return”.
Your refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.